dos concept

Returns &Exchanges

Returns

If any of the DOS products you have purchased did not meet your expectations, you can return them within 14 days. Our return policies are applied for the goods that are purchased at a full price. If you have purchased a product with a discount code or on sale, our return policies don’t apply.

You reserve the rights to return the goods in 14 days if the goods are in the same condition when you received it.

When returning a product, make sure your product also includes the original packaging and the labels. More importantly, your product should be unused.

For the returns, please contact us from info@dosconcept.com

In the email, please include:

• Order number
• Name of the order
• Your contact information, e-mail, phone number
• Your request
• Additional Feedback, tell us what to improve.

Customers are responsible for all the shipping costs, and the original shipping fee will not be credited back to your account.

It will take up to 7-10 days to process your exchange request and send the balance back to your bank account. Depending on your card provider, the duration may vary.

We highly recommend you keep a receipt of the return as a proof in case something goes wrong.

Exchanges

If you would like to exchange an item, please contact us at info@dosconcept.com.

In the email, please include:

• Order number
• Name of the order
• Your contact information, e-mail, phone number
• Your request of exchange
• Additional Feedback, tell us what to improve.

You reserve the right of an exchange within 14 days if the goods are in the same condition when you received it.

When exchanging a product, make sure your product also includes the original packaging and the labels. No need to say your product should be unused.

If you would like to get a different size/color of the same product, let us know in your email and send your item back with the provided free return shipping method or at your own cost. If the product you wish for is available, we will help you out. If not, we will take your request as an return and provide you a refund.

If you would like to exchange your product with a different one, your request will be treated like a refund. Exchanges can only be made within the same model with a different color/size/number.

Items subject to returns and exchange need to be sent as shown below:

DOS CONCEPT TEKSTİL SANAYİ VE TİCARET A.S

Address: 15 TEMMUZ MAH. CAMİ YOLU CAD. NO: 73 İÇ KAPI NO: 11

BAĞCILAR/ İSTANBUL